Last updated: 28 April 2026
These Terms of Service ("Terms") govern your use of the services provided by TradieBack ("we", "us", "our"). By engaging us for any work, you agree to these Terms. We keep things simple and fair — no hidden clauses, no legal gymnastics.
TradieBack provides website, software platform, and marketing services built specifically for trade businesses operating in New Zealand and Australia. Our services include, but are not limited to:
The specific services, deliverables, and pricing for your engagement will be outlined in your service agreement or proposal. If something's not listed there, it's not included — but just ask and we'll sort it out.
All TradieBack services operate on a month-to-month basis. There are no lock-in contracts. We earn your business every month — if we're not delivering, you shouldn't be paying.
Either party may cancel the engagement by providing 30 days' written notice. Notice can be given via email to hello@tradieback.com or via WhatsApp.
Upon cancellation, you'll be billed for any work completed up to the end of your notice period. Any outstanding balances remain payable.
If we build a website for you, you own it. The website, its content, and any custom design work created specifically for your business belong to you once your account is paid in full.
Upon cancellation of services (and settlement of any outstanding invoices), we will provide you with full access to your website files, domain credentials, and hosting details so you can take it wherever you like. We won't hold your site hostage — that's not how we operate.
Domain names registered on your behalf are your property. We will assist with transferring domain management if you move on. Any third-party licences, plugins, or stock imagery may have their own terms and transfer conditions.
Any content you provide to us (logos, photos, copy, brand assets) remains your intellectual property. You grant us a licence to use this material solely for the purpose of delivering the agreed services.
TradieBack retains ownership of our internal tools, templates, frameworks, and processes used in delivering services. We may use general knowledge and techniques developed during your engagement for other clients, but we will never share your confidential business information.
We reserve the right to showcase your project in our portfolio and marketing materials (e.g., case studies, website examples) unless you tell us otherwise in writing.
Invoices are issued monthly and are due within 7 days of the invoice date unless otherwise agreed in writing. We accept bank transfer and all major payment methods.
If payment is overdue by more than 14 days, we reserve the right to pause services until the account is brought up to date. We'll always reach out and have a conversation first — we know cash flow can be tight in the trades.
For one-off projects (e.g., website builds), a deposit may be required before work begins. The deposit amount and payment schedule will be outlined in your proposal.
We work hard to deliver great results, but we can't guarantee specific outcomes like search rankings, lead volumes, or revenue increases. Marketing and SEO results depend on many factors outside our control, including market conditions, competition, and platform algorithm changes.
To the maximum extent permitted by law, TradieBack's total liability for any claim arising from our services is limited to the fees you have paid us in the three months preceding the claim.
TradieBack will not be liable for any indirect, incidental, consequential, or special damages, including lost profits or business interruption, arising from or related to our services.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand or Australian consumer law.
We take your business information seriously. Any financial records, customer data, login credentials, or sensitive business information you share with us will be kept confidential and used only for delivering your services.
We will not disclose your confidential information to any third party without your consent, except where required by law or where disclosure is necessary to deliver the agreed services (e.g., sharing information with Xero, Google, or your hosting provider on your behalf).
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
For clients based in Australia, relevant Australian consumer protection laws apply in addition to these Terms where required by law.
We may update these Terms from time to time. If we make material changes, we'll let you know by email or through our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
We recommend checking this page occasionally to stay across any updates. The "Last updated" date at the top will always reflect the most recent version.
Got questions about these Terms? We're not hiding behind a legal department — just get in touch and we'll sort it out.